I live far away and need you to fix something for me: how does this work?

First step is to call, or email us and describe your problem to make sure we can repair it.  In most cases we will give you an estimate over the phone. Then write a note with your name, contact info and a brief description of the problem you are experiencing with your device, then send in your device to the address provided on this page and don’t forget to attach the note.  We will fix it and send it to your return address. 

MAIL IN REPAIR ADDRESS:

EZ GADGET REPAIR

9205 South Tacoma Way, Suite 108, Lakewood, WA 98499

Before mailing something, Contact us by Phone or Email

Sometimes we receive devices with no note in the box. We don’t know who sent them, or what they want fixed. If you forgot to add a note to your package and haven’t heard from us and it shows delivered status when you track the package, then call us and make sure that we match up your device to the correct customer. 

So you’ll figure out what’s wrong for free?

Yes. If you’re a regular customer, we will provide you with a free estimate. The only fees you would incur would be paying to ship the device. We offer free estimates to all customers besides other repair shops.

If you have tried to repair it yourself and failed in a manner that will make our tech’s life harder, contact us before sending it in as free estimate may not apply. We may still be able to help you.

How much is return shipping?

We offer free return shipping of your Phones and Tablets, so we’ll send it back to you if you have service done. If you decline to have the device repaired, there is a $20-$30 return shipping fee for devices where we do not perform a repair. Free shipping is exclusively for devices which we do repair. For larger, heavier devices such as Laptops and Computers, an additional fee for return shipping will apply. Please contact us before shipping for any laptop/computer repair.

How long does a repair take?

This really depends on what you’re having done. Most screen repairs are done the same day some may take up to a week.  For your particular situation, feel free to email or call us to inquire about the turnaround time for your particular device.

How much does a repair cost?

Feel free to call us, email, or live chat to see how much it will cost to get your device repaired. Knowing the model number and year of your device is helpful to give you a price.

How may I pay?

Mail-in repairs can be paid by Visa, Mastercard, Discover, AMEX, or a certified check/money order made out to EZ GADGET REPAIR.

Are there issues you won’t service?

There are some devices we do not service due to lack of parts, age, & other reasons. Do feel free to call, email, or chat us to ensure that your issue is service able before sending it in.

We do not accept board-only repairs.

We only work on devices when the full machine is sent – we do not work on board only repairs where the logic board is sent by itself.

We do not work on iMacs over the mail.

We have told several people over the phone that they should not send us iMacs because of potential for shipping damage. Unfortunately, they send us iMacs anyway, and they wind up damaged in shipping. To be clear, we take no responsibility for shipping damage on iMacs since our site says that we will not work on them if mailed to us. Please do not mail us iMacs: bring them in person or find someplace local.